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All TrustMark TreeCareApproved registered contractors are commited and have signed up to our consumer charter. - Supply a written detailed quotation prior to and before any work is carried out.
- Offer consumers a warranty when applicable.
- Ensure all works are carried out, providing a safe working environment to both consumers and employees.
- Ensure all works are started and completed on agreed dates, unless agreed and understood by the consumer.
- Respect and protect consumers privacy and security.
- Communicate effectively and considerately with the consumer.
- Ensure that all works agreed are both carried out and completed in accordance to the terms of the original quotation and the job specification.
- Agree any and all changes with the client BEFORE doing them.
- Leave all areas both clean and tidy upon completion of the contract in accordance with the consumers requirements.
- Inform consumer FIRST if there is any damage however insignificant.
- Ensure that all parties including sub-contractors have the relevant experience and standards of qualifications or training to undertake (as a team), the work specified within the contract.
- Not expect or request payment before the job is completed, that is unless staged payments before completion is specifically mentioned in the quotation that was agreed with you beforehand.
- Follow the agreed complaints resolution procedure.
- Comply with all laws, statutory regulations and industry best working practice applicable to the Arboricultural industry.
- Maintain full Employer Liability Insurance cover.
- Maintain full Public Liability Insurance cover.
- Be actively involved in staff training and development.
- Be independently checked annually for conformance to these standards.
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