Are you about to hire a tradesperson to work in your home or garden?

Whether the job is big or small, there are certain steps we advise you to take. For your own protection, please take a few minutes to read this advice. Following these guidelines could save you time, money and a lot of stress.

Where to find a reputable registered contractor

Use our simple search facility to get a list of your nearest Tree Care Approved contractor or for other tradesmen you may require please visit www.trustmark.org.uk. Then explain to them exactly what you want done and if the job is a reasonable size ask for a detailed quotation in writing from them with start and finish times and agreed payment terms.

Sources of consumer advice

TrustMark offers a Helpline (01344 630 804) for those without website access, we do not provide a general consumer advice service but we are working closely with Consumer Direct, the Government's telephone and on-line service.

They can provide clear, practical advice about your rights, choosing a tradesman/firm and what to do if things go wrong. You can call them on 08454 04 05 06 or visit their website at http://www.consumerdirect.gov.uk/

What to do in an emergency!

Sometimes you need a plumber, electrician or other tradesperson right away. But that doesn't mean you need to hire the first firm you see in the telephone directory. Don't panic - just make sure you're using a TrustMark registered firm.

If you need to agree a deal with a firm over the phone, make sure you know what you are getting into:

• Find out the call-out charge, and how the firm's services will be charged
• Find out how much products and materials will cost
• Ask about the firm's technical expertise
• Find out if they're insured and confirm they offer an Insurance Backed Warranty